Your satisfaction is guaranteed with us. The following are our Cancellation, Returns and Warranty policies, but more importantly, we want you happy. If you have any questions or concerns, just contact us by email or by calling toll-free 855-vlizard (855-854-9273).
Orders can be cancelled prior to notification of shipping. Once shipped, unopened items can be returned; however, return shipping will be at the customer’s expense.
It is requested that our customers inspect all product upon receipt and notify us within seven days of delivery, by email or by calling toll-free 855-vlizard (855-854-9273), if any product is damaged or does not comply with advertised features. Once notified, we will provide you with a return shipping label. Upon return receipt, VapinLizards.com will either refund your purchase or replace the item per your instructions. After the seven day period, acceptance is assumed.
Fulfillment mistakes, resulting in the shipment of incorrect product, will also be accepted for return and replacement if notification is given within seven days of delivery.
As ecigs are consumable products, whose usable-life can be dramatically altered by use and handling, once used they cannot be returned, unless faulty – this includes electronic cigarettes as a whole, related hardware parts, eliquid and DIY related products. Some individual products carry their own warranty. Where applicable, the warranty specifics will be detailed in the product’s Overview tab.